قصة نجاح
From a local pharmacy to a store delivering to all cities in the Kingdom
Balsam Al-Ula Pharmacy started with two branches in Tabuk and Al-Ula, and today its products reach all cities in the Kingdom.
قصة نجاح
From a local pharmacy to a store delivering to all cities in the Kingdom
Balsam Al-Ula Pharmacy started with two branches in Tabuk and Al-Ula, and today its products reach all cities in the Kingdom.
"Being online puts you right at the customer's fingertips. The moment they enter your website, it's as if they are standing inside your branch."
“
“
Founder of Balsam Al-Ula Pharmacy
،
—
"Being online puts you right at the customer's fingertips. The moment they enter your website, it's as if they are standing inside your branch."
“
“
Founder of Balsam Al-Ula Pharmacy
،
—
600%
نمو المبيعات
من موسم لآخر
600%
نمو المبيعات
من موسم لآخر
600%
نمو المبيعات
من موسم لآخر
Delivery
All cities of the Kingdom
Growth
Continuous monthly and annually
Loyalty
Returning customers
The challenge
How does a local pharmacy in Tabuk and AlUla compete with major pharmacies? And how does it reach customers in cities far from its branches?
The challenge was clear: an online presence is no longer an option, but a necessity. The previous experience lacked the development and support required for growth.
The challenge
How does a local pharmacy in Tabuk and AlUla compete with major pharmacies? And how does it reach customers in cities far from its branches?
The challenge was clear: an online presence is no longer an option, but a necessity. The previous experience lacked the development and support required for growth.
The solution
Moving to Salla was the turning point.
The platform has provided continuous developments and diverse applications that helped the pharmacy reach a wider customer base.
The focus was on delivering real value to the customer: competitive prices, fast delivery, and outstanding customer service.
The solution
Moving to Salla was the turning point.
The platform has provided continuous developments and diverse applications that helped the pharmacy reach a wider customer base.
The focus was on delivering real value to the customer: competitive prices, fast delivery, and outstanding customer service.
Salla tools that made a difference
Alula Balm used a range of basket tools
1
Customer loyalty system
The pharmacy launched the "Balsam Al-Tawfeer" program, which rewards customers with points for every purchase, product review, website evaluation, and sharing the website link. This program has transformed regular customers into loyal ones who return to purchase repeatedly.
2
Applications and continuous developments
3
Refrigerated shipping
Salla tools that made a difference
Alula Balm used a range of basket tools
1
Customer loyalty system
The pharmacy launched the "Balsam Al-Tawfeer" program, which rewards customers with points for every purchase, product review, website evaluation, and sharing the website link. This program has transformed regular customers into loyal ones who return to purchase repeatedly.
2
Applications and continuous developments
3
Refrigerated shipping
Growth and Expansion
One of the most important achievements of Balsam Al-Ula Pharmacy is reaching all cities in the Kingdom.
After migrating from one of the e-marketplace platforms to Salla, the pharmacy achieved continuous month-over-month growth and built a loyal customer base that makes repeat purchases. The secret to success? Focusing on the customer and delivering real value along with competitive prices.
While its physical presence is limited to only two branches, the online store broke the barrier of location and made the pharmacy accessible to any customer in any city.
Growth and Expansion
One of the most important achievements of Balsam Al-Ula Pharmacy is reaching all cities in the Kingdom.
After migrating from one of the e-marketplace platforms to Salla, the pharmacy achieved continuous month-over-month growth and built a loyal customer base that makes repeat purchases. The secret to success? Focusing on the customer and delivering real value along with competitive prices.
While its physical presence is limited to only two branches, the online store broke the barrier of location and made the pharmacy accessible to any customer in any city.
Tips from the owner of Al-Ula Pharmacy
Study customer needs
Understand what the customer truly needs before you begin. The market is full of stores, but the successful one is the one that meets a real need.
Deliver real value
Not just words, but high-quality products, competitive prices, and outstanding service.
Online presence is a necessity
Going online reaches far more customers than any branch. Customers now spend a lot of time on their phones.
Tips from the owner of Al-Ula Pharmacy
Study customer needs
Understand what the customer truly needs before you begin. The market is full of stores, but the successful one is the one that meets a real need.
Deliver real value
Not just words, but high-quality products, competitive prices, and outstanding service.
Online presence is a necessity
Going online reaches far more customers than any branch. Customers now spend a lot of time on their phones.
ابدأ قصة نجاحك مع سلة
Available in
Saudi Arabia
United Arab Emirates
Resources and support
All rights reserved to Salla Holding Company © 2026
+966 9200 34002
Mecca, Saudi Arabia
info@salla.sa
Available in
Saudi Arabia
United Arab Emirates
Resources and support
All rights reserved to Salla Holding Company © 2026
+966 9200 34002
Mecca, Saudi Arabia
info@salla.sa
Available in
Saudi Arabia
United Arab Emirates
Resources and support
All rights reserved to Salla Holding Company © 2026
+966 9200 34002
Mecca, Saudi Arabia
info@salla.sa