قصة نجاح
From X-Retail platform to Salla: Boosting sales by 25-30% and conversion rate by 25%
Ghayah Pharmacy is a comprehensive e-pharmacy specializing in medicines, medical supplies, skin and hair care products, vitamins, and baby products.
قصة نجاح
From X-Retail platform to Salla: Boosting sales by 25-30% and conversion rate by 25%
Ghayah Pharmacy is a comprehensive e-pharmacy specializing in medicines, medical supplies, skin and hair care products, vitamins, and baby products.
"Salla's team experiences the customer journey even more than the customer themselves."
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Founder of Ghaya Pharmacy
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"Salla's team experiences the customer journey even more than the customer themselves."
“
“
Founder of Ghaya Pharmacy
،
—
600%
نمو المبيعات
من موسم لآخر
600%
نمو المبيعات
من موسم لآخر
600%
نمو المبيعات
من موسم لآخر
50%
Costs decreased by
25%-30%
Sales
25%
Increase in conversion rate
The challenge
Before migrating to Salla, Ghaiah Pharmacy was operating on the X-Retail platform, where they faced several challenges.
High costs: The costs of the X-Retail platform were high compared to the services it provides.
Technical problems: Technical problems were frequent and annoying, which affects the customer experience and sales operations.
Slow technical support: Technical support was slower than the store needed to solve problems quickly.
Absence of important tools: Abandoned carts were not available on the X-Retail platform, which is one of the most important tools for recovering customers and increasing sales.
The challenge
Before migrating to Salla, Ghaiah Pharmacy was operating on the X-Retail platform, where they faced several challenges.
High costs: The costs of the X-Retail platform were high compared to the services it provides.
Technical problems: Technical problems were frequent and annoying, which affects the customer experience and sales operations.
Slow technical support: Technical support was slower than the store needed to solve problems quickly.
Absence of important tools: Abandoned carts were not available on the X-Retail platform, which is one of the most important tools for recovering customers and increasing sales.
The solution
Ghayah Pharmacy decided to move to Salla for several reasons
Costs are much lower: Salla saved significant costs compared to the X-Retail platform.
The platform is easier to use: An easy and simple interface enables the merchant to manage their store efficiently.
Updates are continuous: Salla constantly develops its platform and automatically adds new features.
Faster and better technical support: Salla's team responds quickly and understands the merchant's needs. As the pharmacy owner says: "Salla's team lives the customer experience more than the customer themselves."
The solution
Ghayah Pharmacy decided to move to Salla for several reasons
Costs are much lower: Salla saved significant costs compared to the X-Retail platform.
The platform is easier to use: An easy and simple interface enables the merchant to manage their store efficiently.
Updates are continuous: Salla constantly develops its platform and automatically adds new features.
Faster and better technical support: Salla's team responds quickly and understands the merchant's needs. As the pharmacy owner says: "Salla's team lives the customer experience more than the customer themselves."
Salla tools that made a difference
Ghada Pharmacy uses a range of shopping cart tools.
1
Related Products
An effective upselling tool that displays related products to the customer while browsing and purchasing, thereby increasing cart value and average order value.
2
Free marketing tools
3
Integration with payment systems
4
Warehouse Partitioning
5
Shipping Applications
6
WhatsApp application
7
Cashback (Wallet)
8
Abandoned Carts
Salla tools that made a difference
Ghada Pharmacy uses a range of shopping cart tools.
1
Related Products
An effective upselling tool that displays related products to the customer while browsing and purchasing, thereby increasing cart value and average order value.
2
Free marketing tools
3
Integration with payment systems
4
Warehouse Partitioning
5
Shipping Applications
6
WhatsApp application
7
Cashback (Wallet)
8
Abandoned Carts
Growth and Expansion
Ghayah Pharmacy plans to leverage more Salla tools in the future:
• Marketing applications: To expand reach and increase sales
• Direct integration with TikTok and Snapchat: To reach a larger segment of customers
• Influencer marketing: To collaborate with influencers in promoting products
• Loyalty system: To reward repeat customers and increase their loyalty
• Integration with banks: To facilitate payment and transfer processes
Growth and Expansion
Ghayah Pharmacy plans to leverage more Salla tools in the future:
• Marketing applications: To expand reach and increase sales
• Direct integration with TikTok and Snapchat: To reach a larger segment of customers
• Influencer marketing: To collaborate with influencers in promoting products
• Loyalty system: To reward repeat customers and increase their loyalty
• Integration with banks: To facilitate payment and transfer processes
Why is Salla the perfect choice for pharmacies?
1. Lower Cost: Save on other platform fees and invest in your business growth.
2. Outstanding Technical Support: A team that understands your needs and responds quickly.
3. Integrated Tools: From abandoned carts to shipping and payment integration, everything you need is in one place.
4. Continuous Updates: New features reach you automatically at no extra cost.
5. Ease of Use: A simple platform that enables you to manage your store efficiently
Why is Salla the perfect choice for pharmacies?
1. Lower Cost: Save on other platform fees and invest in your business growth.
2. Outstanding Technical Support: A team that understands your needs and responds quickly.
3. Integrated Tools: From abandoned carts to shipping and payment integration, everything you need is in one place.
4. Continuous Updates: New features reach you automatically at no extra cost.
5. Ease of Use: A simple platform that enables you to manage your store efficiently
Ghayah Pharmacy shares its experience with Salla
"This month, our sales reached 600 thousand Riyals"
"The conversion rate increased by 25% compared to before, and there is a high increase of 25-30% in sales."
"Any merchant in the Saudi market who is hesitant to move to Salla, I tell them they are wasting their time and missing an opportunity to grow their business by not using this technology in Salla."
Ghayah Pharmacy shares its experience with Salla
"This month, our sales reached 600 thousand Riyals"
"The conversion rate increased by 25% compared to before, and there is a high increase of 25-30% in sales."
"Any merchant in the Saudi market who is hesitant to move to Salla, I tell them they are wasting their time and missing an opportunity to grow their business by not using this technology in Salla."
ابدأ قصة نجاحك مع سلة
Available in
Saudi Arabia
United Arab Emirates
Resources and support
All rights reserved to Salla Holding Company © 2026
+966 9200 34002
Mecca, Saudi Arabia
info@salla.sa
Available in
Saudi Arabia
United Arab Emirates
Resources and support
All rights reserved to Salla Holding Company © 2026
+966 9200 34002
Mecca, Saudi Arabia
info@salla.sa
Available in
Saudi Arabia
United Arab Emirates
Resources and support
All rights reserved to Salla Holding Company © 2026
+966 9200 34002
Mecca, Saudi Arabia
info@salla.sa